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Conflict-Proofing Your Business

"Incivility" (such as abrasive or rude behaviour which shows up in conflict) is on the rise, and it's affecting client-facing businesses. The risk of client relationships deteriorating is higher with online businesses because the interpersonal connection isn't as strong as "real world" interactions.  While having a rock-solid contract is a must, it's only one piece of the puzzle when it comes to conflict-proofing your business. 

What we will cover:

  • what's going through your client's mind in a conflict

  • what happens in our own brains in conflict

  • the unexpected steps you can take to curb conflict before it starts

  • simple and easy steps you can take in your business to respond to client-related conflict and make the relationship stronger

Presented by Susannah Margison

Margisons

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Dubsado 101

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February 15

Writing Compelling Content to Attract Your Dream Client